Shipping Policy

Our Commitment to Seamless Shipping

We are dedicated to providing you with a hassle-free and efficient shipping experience. We want to ensure that you are informed about our shipping procedures, so please read our shipping policy below:

Processing Time:

  • Once your order is placed and payment is successfully processed, our team will begin the process of preparing your order. We work diligently to have your items ready for shipment within 24-48 hours.

Shipping Methods:

  • To guarantee the secure and timely delivery of your orders, we collaborate with reliable shipping carriers. The shipping method selected for your order will be determined by several factors, including the destination and the size/weight of the package.
  • For most orders, we offer standard shipping.

Shipping Costs:

  • We believe in fair and transparent shipping costs. For orders with a cart value below $39.99, a flat shipping fee of $4.99 will apply. However, if your cart value exceeds $39.99, you are eligible for free shipping.

Estimated Delivery Time:

  • Our standard shipping typically takes 7-12 working days from the date of order processing for your package to reach its destination. Please bear in mind that this is an estimate, and actual delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or any unforeseen circumstances.

Order Tracking:

  • As soon as your order is shipped, we will provide you with a tracking number through email or your customer account. You can use this tracking number to monitor the progress of your shipment online. Kindly note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.

Address Accuracy:

  • To ensure successful delivery, we urge you to double-check and provide an accurate and complete shipping address during checkout. We will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Non-Delivery or Lost Packages:

  • While it is a rare occurrence, if a package is not delivered within the estimated timeframe or is lost in transit, please do not hesitate to reach out to our customer support team. We will immediately initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the specific situation.

Shipping Delays & Order Cancellation (FTC Rule) 

If we become aware that we cannot ship your order within the timeframe stated at checkout (or within the timescale stated in this Shipping Policy), we will notify you as soon as possible and provide:

  • A revised shipping date.
  • The option to cancel your order for a full refund of any unshipped items.

Should you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We deeply appreciate your patience and understanding as we work tirelessly to deliver your orders efficiently, all while providing the highest level of service.

Incorrect Shipping Address / Address Changes:

Customers are responsible for entering the correct shipping address at checkout. If you notice an error in your shipping address, please contact us immediately within 24 hours from the time of purchase at support@empirevaults.co.

We can only request an address change before the order has been processed or shipped. Once an order has started processing with our supplier, has been dispatched, or is already in transit, we cannot guarantee that the address can be changed.

If an order is delivered to an incorrect address provided by the customer, or returned due to an incomplete/incorrect address, we are not responsible for lost packages, failed deliveries, or additional shipping costs. In this case, the customer may be responsible for any reshipping fees or replacement costs.

Please make sure your full shipping address, apartment/unit number, postal code, and contact details are correct before placing your order.

Incorrect Email or Contact Details:

Customers are responsible for providing the correct email address, phone number, and contact details at checkout.

Order confirmations, tracking updates, and delivery notifications are sent to the details provided at checkout. If incorrect contact details are entered, we may not be able to send updates or assist with delivery communication properly.

If you notice an error in your email address or contact details, please contact us immediately at support@empirevaults.co. We will do our best to update the information before the order is processed or shipped, but we cannot guarantee changes once processing has begun.

We are not responsible for missed delivery updates, delays, failed delivery attempts, or communication issues caused by incorrect email addresses, phone numbers, or contact details provided by the customer.

Customer Agreement to Shipping & Processing Terms:

By placing an order on our store, the customer agrees that they have read and accepted our Shipping Policy, Refund Policy, Order Processing Times, and Delivery Timeframes before completing their purchase.

Customers are responsible for reviewing the estimated processing and shipping times shown on our website before placing an order.

Once an order has been placed and processing has begun with our supplier, we may not be able to cancel, change, or refund the order, as fulfilment may already be underway.

Please note that processing times and shipping times are separate. Processing refers to the time needed to prepare and fulfil the order, while shipping refers to the time the carrier takes to deliver the package after dispatch.

Estimated delivery times are provided as a guide and may vary due to courier delays, customs, high demand, holidays, weather, or other factors outside of our control.

If a customer needs an item by a specific date, they should contact us before placing an order. We cannot guarantee delivery by a specific date unless this has been confirmed in writing by our support team.