Frequently Asked Questions
Yes, we proudly offer worldwide shipping to all countries. Furthermore, our tracked shipping service is provided free of charge, if your cart value is above $39.99
Our shipments originate from our partnered factories located in various regions. As a result, if you order multiple items, they may be shipped separately as different factories specialize in different areas of manufacturing.
Typically, you can expect your items to arrive within a timeframe of 7-12 business days.
We accept a variety of payment methods, including major credit cards such as VISA, Mastercard, Discover, Apple Pay and AMEX. Additionally, we also accept PayPal payments for your convenience.
Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to easily monitor the status and location of your package. Click here to track your order.
Once your payment is verified, we will process and ship your order within 24-48 hours.
Certainly! You can make changes or cancel your order within 24 hours of receiving the order confirmation. Please contact us with your name and order number to request any modifications. After the initial 24-hour period, your order will have already been processed, and unfortunately, we will be unable to make any changes or cancel it.
Yes, you can return the item if it is damaged or doesn't work as described. Just reach out to us within 30 days of receiving the product and provide us with details of the issue and you will get a 100% money-back guarantee. You can contact us using the Contact Page or by sending us a message.
You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Your Order page at any time.
Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.
You can contact us by email via (support@empirevaults.co). You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.
We currently do not offer refunds for products based on preference or change of mind. However, if there is an issue with the item—such as damage or a defect—please reach out to us and we’ll be happy to assist you.
To order on our website, simply select the offer above and click the 'Add to cart' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.